Effective date: June 18, 2026
This Cancellation Policy explains what happens when you cancel your FamilyQuest subscription, operated by FAMILYQUEST (Travis Felker), London, Ontario, Canada.
You may cancel your FamilyQuest subscription at any time by:
Cancellation takes effect at the end of your current billing period. You will not be charged for the next cycle.
When you cancel, your account remains fully active until the end of your paid billing period. You will not lose access mid-cycle. After the billing period ends, your account will be suspended and you will no longer be able to log in.
We retain your family's data after cancellation to allow for reactivation. Retention windows are:
During the retention window, you may reactivate your account by subscribing again — your family profiles, chore history, character progression, and all other data will be restored exactly as you left it.
After the retention window expires, your data is permanently deleted and cannot be recovered. See our Data Retention Policy for full details.
If you would like your data deleted immediately rather than waiting for the retention window, you may submit a deletion request at any time by emailing support@familyquest.casa. Deletion is permanent and irreversible.
If you cancel during your 30-day free trial, your account is closed immediately and you are not charged. See our Refund Policy for details on trial charges.
You may reactivate your account at any time while your data is still within the retention window. To reactivate, simply sign up again using the same subdomain or contact us at support@familyquest.casa. If the retention window has passed and your data has been deleted, a new account will start fresh.
For help with cancellation, contact us at support@familyquest.casa.
Questions? Contact us at support@familyquest.casa