Refund Policy

Effective date: June 18, 2026

This Refund Policy applies to all subscriptions and purchases made through FamilyQuest ("Service"), operated by FAMILYQUEST (Travis Felker), London, Ontario, Canada.

Free Trial

All new FamilyQuest accounts include a 30-day free trial. Your credit card is collected at signup but is not charged during the trial period. If you cancel at any time before the trial ends, you will not be charged — no questions asked.

The free trial is your opportunity to fully evaluate the Service. We encourage you to explore all features during this period before committing to a subscription.

No Refunds After Trial

All payments made after the trial period are non-refundable. This includes:

• Monthly subscription charges
• Annual subscription charges
• One-time premium content purchases (missions, character classes, and other add-ons)

When a billing cycle begins, no refund will be issued for that period regardless of whether you continue to use the Service.

Cancellation and Access

If you cancel your subscription, you retain full access to the Service until the end of your current billing period. Cancellation stops future charges — it does not trigger a refund of amounts already billed. See our Cancellation Policy for details.

Contact

If you have a billing question or believe you were charged in error, please contact us at support@familyquest.casa and we will investigate promptly.