Data Retention Policy

Effective date: June 18, 2026

This Data Retention Policy explains what data we store, how long we keep it, and how you can request its deletion. It applies to all accounts on FamilyQuest ("Service"), operated by FAMILYQUEST (Travis Felker), London, Ontario, Canada.

What Data We Store

For each family account we store:

• Account holder information — name, email address, billing history (payment records held by Stripe)
• Family member profiles — usernames, allowance settings, XP and level data, character progression, streak history
• Activity data — chore completion history, achievement records, bank transactions, mission progress
• Configuration data — chore definitions, lifestyle goals, grocery list, calendar events
• Security data — trusted IP addresses and login attempt logs (retained for 30 days on a rolling basis regardless of account status)

Retention Windows

Active accounts retain all data indefinitely while the subscription is current. After an account becomes inactive, the following windows apply:

Scenario	Retention Period
Trial expired without subscribing	30 days
Paid subscription cancelled	90 days after end of billing period
Subscription lapsed due to payment failure	90 days after the billing failure first occurs
Explicit deletion request	Immediate

After the applicable retention window, all family content is permanently and irreversibly deleted.

What "Deletion" Means

When we delete a family account's data, we permanently remove:

• All family member profiles and their associated data
• All chore, bank, mission, achievement, and activity records
• All configuration data (chores, goals, grocery items, calendar events)
• The account holder's name and email address from our active systems

We retain the family's subdomain reservation (e.g. yourfamily.familyquest.casa) indefinitely to prevent it from being registered by someone else and to avoid potential confusion for returning users. No personal or family data is associated with this reservation after deletion.

Billing records are retained by Stripe in accordance with their data retention practices and applicable financial regulations, which may require records to be held for up to 7 years. We do not control Stripe's retention of payment records.

Reactivation Within the Retention Window

If you reactivate your account during the retention window by subscribing again, all of your data will be fully restored. After the retention window expires, data cannot be recovered.

Requesting Deletion

You may request immediate deletion of your account and all associated data at any time, regardless of your subscription status, by emailing support@familyquest.casa with the subject line "Data Deletion Request". Include your family subdomain in the email. We will confirm deletion within 2 business days.

Deletion requests are permanent and irreversible. We will not be able to restore any data after a deletion request has been processed.

Data Portability

If you would like a copy of your family's data before deletion, you may request it by emailing support@familyquest.casa. We will provide an export of your family's data within 30 days of your request, including family member profiles, chore history, bank transaction history, and achievement records in a human-readable format (CSV).

Changes to This Policy

We may update this policy from time to time. We will notify you of material changes by email at least 30 days before they take effect.

Contact

For data retention questions or deletion requests, contact us at support@familyquest.casa.