Effective date: June 18, 2026
These Terms of Service ("Terms") govern your access to and use of FamilyQuest ("Service"), operated by FAMILYQUEST, a sole proprietorship registered in Ontario, Canada, owned and operated by Travis Felker, London, Ontario, Canada ("we", "us", or "our"). By creating an account or using the Service, you agree to these Terms.
You must be at least 18 years of age to create an account and subscribe to the Service. By registering, you confirm that you are 18 or older and, where you create profiles for minor children, that you are their parent or legal guardian and are providing verifiable parental consent on their behalf.
FamilyQuest is a web-based family management platform that provides chore tracking, gamification (XP, leveling, character progression), allowance management, goal setting, and related tools for families. The Service is accessed via a family-specific subdomain at {your-family}.familyquest.casa.
You are responsible for maintaining the confidentiality of your account PIN and for all activity that occurs under your account. You agree to provide accurate information when registering and to keep it up to date. You may not transfer your account to another person.
New accounts receive a 30-day free trial. If you cancel at any time during the trial period, you will not be charged. After the trial period expires, your subscription becomes active and billing begins. The trial is available once per family account.
We may offer optional premium content (such as additional missions or character classes) for one-time purchase at prices listed at the time of purchase. Premium content purchases are non-refundable. Purchased content is tied to your family account data and is subject to our data retention windows. If your account is reactivated within the retention window, purchased content is restored. After the retention window expires and your data is permanently deleted, purchased content cannot be recovered.
You may cancel your subscription at any time. Upon cancellation, you retain access to the Service until the end of your current billing period. We do not provide prorated refunds for unused time within a billing period. See our Cancellation Policy for full details.
All payments are non-refundable. The 30-day free trial exists so that you may evaluate the Service before being charged. We do not issue refunds after a billing cycle has begun. See our Refund Policy for full details.
You agree not to:
All content, features, and functionality of the Service — including but not limited to software, text, graphics, visual designs, and game mechanics — are the proprietary property of FAMILYQUEST or its licensors and are protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Service for personal, non-commercial family use only.
You retain ownership of any content you enter into the Service (such as chore names, usernames, and goal descriptions). By entering content, you grant us a limited licence to store and display that content solely for the purpose of providing the Service to you.
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. We are committed to handling your family's data responsibly and in accordance with applicable Canadian privacy law (PIPEDA).
We reserve the right to suspend or terminate your account at our discretion if you violate these Terms, fail to pay subscription fees, or engage in conduct that we determine to be harmful to the Service or other users. In the case of non-payment, we will attempt to collect payment before suspending access. You may terminate your account at any time by cancelling your subscription and contacting us at support@familyquest.casa to request data deletion.
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components. Your use of the Service is at your sole risk. We are not liable for service interruptions caused by circumstances beyond our reasonable control, including but not limited to infrastructure failures, third-party service outages, natural disasters, or other force majeure events.
To the maximum extent permitted by applicable law, FAMILYQUEST and Travis Felker shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Service, even if advised of the possibility of such damages. Our total liability to you for any claims arising under these Terms shall not exceed the amount you paid us in the 12 months preceding the claim.
These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Ontario.
We may update these Terms from time to time. We will notify you of material changes by email to your registered address at least 30 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.
For questions about these Terms, please contact us at support@familyquest.casa.
Questions? Contact us at support@familyquest.casa